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1. Civil service reform is a crucial challenge for governments and their supporters, as it affects the entire system of governance.

2. The history of civil service reform can be broken into three phases, with the current focus being on promoting accountable systems whose leaders understand and support the reforms they are implementing.

3. Civil service reform has been relatively unsuccessful, with many reasons given for this including interdependencies and complexity of the system, conflicting interests of stakeholders, delayed results, lack of consensus on objectives, and absence of a theoretical model to guide practitioners.

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