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Article summary:

1. The article focuses on buyer-seller relationships in business markets and identifies six key underlying dimensions that characterize the manner in which buyers and sellers relate and conduct relationships.

2. The authors develop measures for these relationship connectors and use numerical taxonomy to develop an empirically based classification of different types of business relationships, showing how customer satisfaction and evaluations of supplier performance vary across different types of relationships.

3. The research also specifies antecedent market and purchase situations that affect when specific types of relationships are used, providing insights about the nature of relationships in business markets.

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