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Workplace Incivility and Employee Performance: Does Trust in Supervisors Ma...: EBSCOhost
Source: web-s-ebscohost-com.ezproxy.southern.edu
Article summary:
1. This study examines the impact of workplace incivility on employee performance, and trust in supervisors as a mediator.
2. The results showed that incivility is harmful to employee performance, and trust in supervisors helps employees to perform well.
3. The study contributes to the literature by examining low-intensity deviant workplace behavior in a collectivist and developing economy.
Article analysis:
The article is generally trustworthy and reliable, as it provides evidence from two theories (Conservation of Resources Theory and Maslow's Hierarchy of Needs Theory) to support its claims. Additionally, the data was collected through closed-ended questionnaires and analyzed using structural equation modeling with SmartPLS, which adds credibility to the findings. However, there are some potential biases that should be noted. For example, the study only used one sector (telecommunication organizations from a developing economy), which may limit its generalizability to other sectors or contexts. Additionally, the article does not explore any counterarguments or present both sides equally; instead it focuses solely on how incivility affects employee performance and how trust in supervisors can help mitigate this effect. Furthermore, there is no mention of possible risks associated with workplace incivility or any discussion of how it could potentially have positive effects on employee performance. Therefore, while the article is generally reliable and trustworthy, it should be read with these potential biases in mind.