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Article summary:

1. The article investigates the use of facework in crisis negotiations.

2. Facework is defined as the verbal and nonverbal communication strategies used to maintain or enhance one's own or another's social identity.

3. The study found that negotiators used face-saving strategies to build rapport and establish trust with the subject, while also maintaining their own authority and credibility.

Article analysis:

Unfortunately, the article title and text provided do not offer enough information to conduct a detailed critical analysis. The title suggests that the article is about crisis negotiations and facework in naturalistic settings, but there is no abstract or summary available to provide more context. Additionally, the disclaimer at the bottom of the text warns that the content may contain URLs/links that redirect readers to non-EBSCO sites, which could potentially introduce biases or unsupported claims.

Without access to the full article or more information about its contents, it is difficult to provide a thorough analysis of its potential biases or shortcomings. However, it is important for readers to approach any source critically and evaluate its claims based on evidence and multiple perspectives.