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Article summary:

1. Robotic Process Automation (RPA) is a software solution that aims to automate structured and repetitive tasks in business processes, with the objective of reducing costs and improving production.

2. RPA is easy to configure, not invasive, and secure for companies. However, not all business processes are suitable for RPA use, and the lack of automation in the Analysis phase is a gap in most RPA tools.

3. This systematic mapping study analyzes the current state-of-the-art of RPA in both scientific and industrial literature, identifies existing gaps, and presents future directions and challenges for research in this field.

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